As well as offering you the very best quality products we can, Spiral UK always like to do our very best to go above and beyond with our customer service. We’ve therefore tried to make our shipping and returns as clear, easy and user friendly as possible below;
Do you ship to my country?
We sure do. Worldwide in fact!
Unfortunately being based on the small island that is the UK it costs us a little bit more to send overseas.
We offer free UK & Europe shipping on orders over £49.99.
Our other shipping costs are:
UK Standard Shipping - £2.99
UK Express Tracked Shipping- £4.99
(For tracked shipping please choose UK Express)
Europe Standard Shipping - £4.99
ROW Standard Shipping - £7.99
Our UK shipping times are typically 2-4 working days from dispatch.
Due to certain locations taking us slightly longer to ship to, we advise that our international shipping will usually take 7-10 days but this may be quicker / longer depending on location.
When will my order be shipped?
Orders placed Mon-Fri will begin processing that day, excluding holidays, and ship within 1 business day. Orders placed on Friday after 11am will be processed on the following Monday.
Unfortunately we do not offer Saturday delivery, and delivery periods do not include weekends or holidays.
We understand that a product ordered may not always be the right one for you. We are therefore happy to exchange / refund any merchandise within 14 days of receipt.
All return cost responsibility lies with the customer - for information on where best to send your return please contact firstname.lastname@example.org with your order reference and reason for return.
All products must be returned unworn, with original tags attached and in full re-sellable condition. If our customer care team do not feel that the product is returned as stated above, it is with their discretion that the item is suitable for return.
You will be refunded based on the cost of the product (we do not refund your shipping charge)
For any further questions regarding your order, please e-mail email@example.com – we are always happy to help!